We know every situation can't be easily accounted for but we do post our guarantees so our clients know that their satisfaction is important to us and that we are financially motivated to have completed projects our customers are happy and satisfied with. So not only do we have some of the lowest PRICING in this industry, additionally we are one of few with posted pricing and with a customer satisfaction guarantee.
All projects are manually reviewed and accepted by Media Monkie before payment can be made.
All projects must be paid for in full in order to guarantee start of work. By exception and on a limited basis we may desire to create a rough draft of your script before requiring payment to ensure we have a clear understanding of the project before accepting funds if the subject matter isn't a simple concept. However, payment must be received before entering into phase two of the project and before any graphics or animation work is started..
During phase one involving script creation and before any graphic or character creation or selection is done if for any reason you wish to cancel the project we would do so and give a 100% refund provided the project was originally paid for in full.
After we enter into phase two which involves creating the story visually with character and supporting graphics selection if for any reason you wish to cancel the project we would issue a refund equal to 66% of the total project price provided that the project has been paid for in full.
Once the third and final delivery phase has been entered into if for any reason you wish to cancel the project with us we would discontinue work and issue a refund equal to 33% of the total project price provided that the project has been paid for in full.
However any amount paid less than the full purchase price would mean final releases would not be given for any prior versions, characters, artwork or any individual component(s) complete or in part that had been shared previously while working toward the completed project. All items would be restricted from further use.
If item(s) created by Media Monkie while working on your project are desired we would issue a 33% refund providing the project has been paid for in full minus a negotiated rate for any item(s) that are desired to keep.
In working toward creating the perfect video we allow up to 3 rounds of revisions at no additional cost. Any revisions beyond that point would be billed at our hourly rate for service.
Expedited Service requires 100% of the purchase price to be paid in full to guarantee start of work. Due to the need of combining phases in order to deliver projects typically within a 2 week time-frame we are only able to offer one guarantee on our expedited services. If for any reason you are unhappy with the finished watermarked version of the final project and we are unable through revisions to satisfy you, we will issue a 50% refund against the purchase price of the project minus a $150 fee for the requested expedited service. However, final releases will not be given and all characters, artwork and any individual component(s) complete or in part that were shared previously while working toward the completed project would be restricted from further use.
Due to the fact that the script is often created as a collaborative effort with our clients, we hold no exclusive title to the text portions of the working script therefore we allow our creation or contributions in the script to be released fully for our clients use with only a small payment of $50.
Once the final work is accepted a non-watermarked version of the final video will be available for download at no cost or delivered by postal service on dvd for a small additional cost if desired. No refunds are possible after client has given final approval and the non-watermarked version of the video has been made available for use.
Our main goal is to satisfy each and every client with the custom products we create. With our low prices and customer guarantee our clients can purchase from us comfortably and with confidence.
"We know you have a unique story to share, let's work together in telling it."